These people are professional and give the best customer service. Since my car was very old, I decided not to proceed with the needed repairs (cracked block) I decided to donate my car to KPBS in San Diego. I was prepared to move my car off the premises but Paula checked with Nick and told me I could keep the car on the premises since I was donating it. She saved me about $140 towing. The fee to John's automotive was just over $100 for their assessment which I thought was very fair. I recommend John's without reservation. Great company!