I was a loyal customer for 17 years until the previous owner (Harold) passed. Harold always provided exceptional service and looked out for me and my vehicles. I returned to the shop on Dec. 5 to find that the new owner seems to have that value as well. The service and communication as my vehicle was being fixed was outstanding. Mikara made me feel safe as he explained and showed me what the car needed. As a woman, it's important to have that trust in your mechanic and establish that rapport. I was very impressed and will continue to come back to John's Automotive. Thank you for the great service!